Privacy policy
Privacy policy
Crisis Communications Australia is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles contained in that Act. This policy explains how we collect, use, store, and disclose your personal information when you interact with our website and services.
Last updated: April 2026
Our commitment to your privacy
We encourage you to read this policy carefully. By using our website or engaging our services, you agree to the collection and use of your information as described below.
1. Who we are
Crisis Communications Australia is operated by CRC PR Pty Ltd, a company registered in Australia. Our registered business address is available upon request. For all privacy-related enquiries, please contact us using the details at the end of this policy.
2. What personal information we collect
We may collect the following types of personal information. We only collect personal information that is reasonably necessary for our business functions and activities.
| Category | Examples |
|---|---|
| Contact information | Name, email address, phone number, job title, organisation name |
| Enquiry information | Details you provide when submitting a contact form or booking a consultation |
| Payment information | Billing name and address. Card details are processed by Stripe and are never stored by us |
| Usage data | IP address, browser type, pages visited, time on site, and referring URL |
| Communications | Emails, messages, or other correspondence you send to us |
3. How we collect your information
Directly from you when you complete a contact form, register for a course, book a consultation, subscribe to our email list, or communicate with us by phone or email.
Automatically when you visit our website through cookies, analytics tools, and tracking technologies including Google Analytics 4, Google Tag Manager, and Google Search Console. These tools collect non-identifying usage data to help us understand how visitors use our site and improve our services.
From third parties such as payment processors like Stripe or referral partners, where you have consented to that information being shared.
4. Why we collect your information
- To respond to your enquiries and provide the services you have requested.
- To process enrolments and payments for our training courses.
- To send you relevant communications, updates, and marketing materials where you have opted in to receive them.
- To improve our website, services, and user experience.
- To comply with our legal and regulatory obligations.
- To protect the security and integrity of our business.
We will not use your personal information for any purpose that is unrelated to the above without your consent.
5. Marketing communications
If you have provided us with your email address, we may send you information about our services, upcoming courses, and relevant resources. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting us directly. We will process your opt-out request promptly.
We do not send unsolicited commercial electronic messages in breach of the Spam Act 2003 (Cth).
6. Disclosure of your information
We do not sell, rent, or trade your personal information to third parties.
- Service providers, including email marketing platforms such as ActiveCampaign, payment processors such as Stripe, website hosting providers such as Vercel, and analytics tools such as Google.
- Professional advisors, including lawyers and accountants, where required.
- Law enforcement or regulatory bodies, where we are required by law to do so.
Where we disclose your information to overseas recipients, for example cloud-based service providers with servers outside Australia, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles.
7. Data storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website is hosted on Vercel and all data is transmitted over encrypted HTTPS connections.
While we take all reasonable precautions, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to or from our website.
We retain your personal information only for as long as it is needed for the purpose for which it was collected, or as required by law. When it is no longer needed, we take reasonable steps to destroy or de-identify it.
8. Cookies and tracking technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device.
| Type | Purpose |
|---|---|
| Essential cookies | Required for the website to function correctly |
| Analytics cookies | Used by Google Analytics to understand how visitors use our site |
| Marketing cookies | Used to track the effectiveness of our advertising campaigns |
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
9. Access and correction
Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you and to request that we correct any information that is inaccurate, out of date, incomplete, or misleading.
To make an access or correction request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with our obligations under the Australian Privacy Principles. We may need to verify your identity before processing your request.
In some circumstances, we may decline a request for access or correction. If we do so, we will provide written reasons for our decision.
10. Complaints
If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us first. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
11. Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be published on this page with a revised last updated date. We encourage you to review this policy periodically.
12. Contact us
Crisis Communications Australia, operated by CRC PR Pty Ltd
Website: https://crisiscommunications.com.au
Phone: 1300 182 186